Orders are processed Monday thru Friday, 8AM to 3PM PST, excluding major holidays, and are shipped 1-3 business days from when an order is placed. Please allow an additional 1-6 days for delivery in the continental 48 and up to 4 weeks for an international shipping address.
We are not responsible for any lost, stolen, or damaged packages. It is up to you to track your package and ensure you are there to receive it.
We appreciate your business and want you to be happy with your order. If you are unsatisfied with any item for any reason, you can return it for a full refund [minus the original shipping costs]. All sale items are final. You must email customer service within 10-days of receiving your order, prior to shipping anything back. Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached. We reserve the right to refuse a return if the items show any signs of wear, alterations, misuse or damage. Only items purchased at Plainthreads.com can be returned. Customers are financially responsible for shipping the item back to Plainthreads, and including $5 to partially cover re-shipping the item. Please include a nice, detailed note indicating if this is a return or exchange. Thank you!
Please Ship Returns to:
1220 Maple Ave
Los Angeles, CA 90015